Interested in working at the Irwin County Hospital? Please browse our job listings below to see the exciting opportunities available. We consider applicants for a position without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or handicap, or any other legally protected status.
QUALIFIED CANDIDATES’ APPLICATIONS WILL BE FORWARDED TO THE APPROPRIATE MANAGER. APPLICATIONS SUBMITTED FOR POSITIONS OTHER THAN THOSE POSTED WILL NOT BE CONSIDERED.
A typical day for the Care Coordinator will entail spending half of the day conducting one-on one extended patient meetings (approximately 30-45 minutes long). The other half of the day will be spent on follow-up with patients, family/caregiver(s), providers, and community resources via secure email, phone calls, text messages, and other communications.
Success in this position will lead to improved health for the patient and reduced health care costs for the managed population of patients.
Essential Duties & Responsibilities
- Serve as the contact point, advocate, and informational resource for patients, care team, family/caregiver(s), payers, and community resources
- Work with patients to plan and monitor care: o Assess patient’s unmet health and social needs - Develop a care plan with the patient, family/caregiver(s) and providers (emergency plan, health management plan, medical summary, and ongoing action plan, as appropriate)
- Monitor adherence to care plans, evaluate effectiveness, monitor patient progress in a timely manner, and facilitate changes as needed
- Create ongoing processes for patient and family/caregiver(s) to determine and request the level of care coordination support they desire at any given point in time
- Facilitate patient access to appropriate medical and specialty providers
- Educate patient and family/caregiver(s) about relevant community resources
- Facilitate and attend meetings between patient, family/caregiver(s), care team, payers, and community resources, as needed
- Cultivate and support primary care and specialty provider co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals
- Assist with the identification of “high-risk” patients (the chronically ill and those with special health care needs), and add these to the patient registry (or flag in EHR)
- Attend all Care Coordinator training courses/webinars and meetings - Provide feedback for the improvement of the Care Coordination Program Education / Experience
-2 - 3 years’ experience in clinical or community resource settings; Care coordination and/or case management experience is desirable
- Evidence of essential leadership, communication, education, and counseling skills - Proficiency in communication technologies (email, cell phone, etc.)
- Highly organized with ability to keep accurate notes and records - Experience with health IT systems and reports is desirable
- Local knowledge about and connections to community health care and social welfare resources is desirable
Special Skill Requirements
- LPN or Certified Medical Assistant
- Core values consistent with a patient- and family-centered approach to care
- Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
- Demonstrates a positive attitude and respectful, professional customer service
- Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
- Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
- Proactively continues to educate self on providing quality care and improving professional skills